Case Study #4: Version Upgrades for $B+ Companies.
Xylem and ITT have been long-standing customers of Eccellent Solutions for several years. Both companies have taken advantage of our “Modified Tier 2 services”, which include scheduled software upgrades. Both clients were in need of a regular upgrade to their software, but didn’t want to work with VARs due to what the clients considered excessive charges for the effort.
Both clients were able to upgrade their systems and utilize critical new productivity enhancements associated with the new software versions.
In addition, neither client incurred additional expense for the upgrade over and above their existing subscription rates.