data center

PLM HOSTING

Eccellent Solutions’ hosting services offer distinct advantages over in-house alternatives. In addition to our on-premise hosting options, we offer cloud-based PLM environments! We also offer a Shared Hosting as an option for smaller companies who want to harness the power of Enterprise technology without the IT overhead. You’ll get:

  • Business intelligence & analytics

  • Peace of mind with our 99% up-time guarantee

  • 24 hour monitoring

  • PLM experts managing your PLM system

  • The ability to scale your PLM quickly

  • Lower cost of ownership

helpdesk support

REMOTE SUPPORT

Eccellent Solutions offers proactive, in-depth, remote application performance monitoring and system performance management to increase processing efficiency, capacity, quality. Services include:

  • Incident response

  • Problem resolution

  • Multi-level end-user desktop support

  • On-demand Help Desk services

  • Patches, moves, adds, modifications, and testing

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THE iPLM PROCESS

Eccellent Solutions offers the iPLM Process with our Managed Services Remote PLM Solutions. This unique approach help mitigate a lot of the upfront costs and risks associated to long-term implementation projects.

  • Better Overall Performance

  • Lower Costs

  • Superior support

  • Top-notch service level performance

View Detailed Support Options

 PLM Support Task

Tier 1

Tier 2

Tier 3

MAINTENANCE & MONITORING (Basic)
Perform daily backups. Database, LDAP, File Vaults and Configuration Files
Monitor system availability. This includes ability to log into Windchill
Monitor CPU, Disk and memory usage by Windchill processes
Review and analyze all application and database logs for errors
Run database diagnostics (Monthly)
Monitor and maintain File Vaults
Monitor performance and tune as required
Maintain Principals and Cabinets
Monitor and maintain LDAP database
Install and test M0x-Release Patches as they are Released
Install and test CPS0x Patches as they are Released
Install and test SUP0x Patches as they are Released
SYSTEM ADMINISTRATION (Priority)
Administration Support:

  • Database
  • Web Services
  • LDAP Server
  • Windchill Services
Help Desk Support

  • Toll-Free Call Number
  • Help Desk Portal Access
  • 24-Hour Emergency Support Available
  • Live Support Agent
  • Remote Assistance
Visualization Publishing Support and Administration
Remote File Server (Replica) Support and Administration
BASIC CONSULTING (Advisory)
User Interface Configuration
Workflow and Process Implementation and Configuration
Module Installation and Configuration (ProjectLink, SUMA, PartsLink, etc.)
Remote File Server Installation and Configuration
Visualization Services Setup and Configuration (Visualization Rules, Documents, addtl. CADWorkers, etc.)
ADVANCE CONSULTING (Business Class)
Workshops/Mentoring
Process Evaluation, Design and Implementation
Report Design and Presentation
MIDAS (Meaningful Intelligence Dashboard Application System)
WindAccess (Simple Search Interface for Windchill)
Specific Project Tasks (TBD)
BUSINESS ADMINISTRATION (ADD-ON)
Windchill User Support

  • Toll-Free Call Number
  • Help Desk Portal Access
  • 24-Hour Emergency Support Available
  • Live Support Agent
  • Remote Assistance

Manage and Support Principals
Manage and Support Products and Libraries
Manage and Support Teams
Manage and Support Templates (Contexts, Documents, etc.)
Manage and Support Objects and Types and Attributes
Manage and Support Access Control Policies

Optional
CAD ADMINISTRATION (ADD-ON)
CAD User Support

  • Toll-Free Call Number
  • Help Desk Portal Access
  • 24-Hour Emergency Support Available
  • Live Support Agent
  • Remote Assistance
Optional
Offsite Backups (ADD-ON)
VMWare or Hyper-VOptional
Full Server Backups (Unlimited Data)Optional
Full Workstation Backups (Unlimited Data)Optional
Windchill Version Upgrades (ADD-ON)
Full Windchill UpgradesOptional
Windchill Hosting Services (ADD-ON)
Master Windchill ServerOptional
Remote File Server HostingOptional
SUPPORT HOURS
Emergency After Hours Support HoursOptional
24-Hour Full-time SupportOptional

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