Managed Services2018-12-17T14:17:07+00:00

Best-in-class solutions and services…

Our highly qualified staff offers decades of real world industry experience in CAD, PLM, ERP and Product Engineering Support.

To have the greatest ROI on your IT support cost, you need proactive management and monitoring, technology and industry expertise, a strategic partner, and a truster adviser. We are a full service managed services partner that stands behind our customer focus, on-time delivery, and have a proven track record meeting and exceeding business expectations. You need a reliable, efficient way to access skills and competencies on-demand, ensure quality, align with growth, and stay ahead of the curve. Our services will provide the edge in the competitive marketplace by helping you maintain efficiency while delivering high quality products on-time

Remote Support
Remote Support
Our services include incident response and problem resolution, as well as multi-level end-user desktop support, on-demand Help Desk Services, plus patches, moves, adds, modifications, and tests.
PLM Hosting
PLM Hosting
When the balance between cost-savings and performance needs to be adjusted across application support infrastructure, Eccellent Solutions’ hosting services offer distinct advantages over in-house alternatives.
The iPLM Process
The iPLM Process
The iPLM Process is built into our Managed Services Remote PLM Solutions. This unique approach help mitigate a lot of the upfront costs and risks associated to long-term implementation projects.

View Our Support Options

 PLM Support Task

Tier 1

Tier 2

Tier 3

Tier 4

MAINTENANCE & MONITORING (Basic)
Perform daily backups. Database, LDAP, File Vaults and Configuration Files
Monitor system availability. This includes ability to log into Windchill
Monitor CPU, Disk and memory usage by Windchill processes
Review and analyze all application and database logs for errors
Run database diagnostics (Monthly)
Monitor and maintain File Vaults
Monitor performance and tune as required
Maintain Principals and Cabinets
Monitor and maintain LDAP database
Install and test M0x-Release Patches as they are ReleasedOptional
Install and test CPS0x Patches as they are ReleasedOptional
Install and test SUP0x Patches as they are ReleasedOptional
SYSTEM ADMINISTRATION (Priority)
Administration Support:

  • Database
  • Web Services
  • LDAP Server
  • Windchill Services
Help Desk Support

  • Toll-Free Call Number
  • Help Desk Portal Access
  • 24-Hour Emergency Support Available
  • Live Support Agent
  • Remote Assistance
Visualization Publishing Support and Administration
Remote File Server (Replica) Support and Administration
BASIC CONSULTING (Advisory)
User Interface Configuration
Workflow and Process Implementation and Configuration
Module Installation and Configuration (ProjectLink, SUMA, PartsLink, etc.)
Remote File Server Installation and Configuration
Visualization Services Setup and Configuration (Visualization Rules, Documents, addtl. CADWorkers, etc.)
ADVANCE CONSULTING (Business Class)
Workshops/Mentoring
Process Evaluation, Design and Implementation 
Report Design and Presentation
MIDAS (Meaningful Intelligence Dashboard Application System)
WindAccess (Simple Search Interface for Windchill)
Specific Project Tasks (TBD)
BUSINESS ADMINISTRATION (ADD-ON)
Windchill User Support

  • Toll-Free Call Number
  • Help Desk Portal Access
  • 24-Hour Emergency Support Available
  • Live Support Agent
  • Remote Assistance

Manage and Support Principals
Manage and Support Products and Libraries
Manage and Support Teams
Manage and Support Templates (Contexts, Documents, etc.)
Manage and Support Objects and Types and Attributes
Manage and Support Access Control Policies

OptionalOptionalOptional
CAD ADMINISTRATION (ADD-ON)
CAD User Support

  • Toll-Free Call Number
  • Help Desk Portal Access
  • 24-Hour Emergency Support Available
  • Live Support Agent
  • Remote Assistance
OptionalOptionalOptional
Offsite Backups (ADD-ON)
VMWare or Hyper-VOptional
Full Server Backups (Unlimited Data)Optional
Full Workstation Backups (Unlimited Data)Optional
Windchill Version Upgrades (ADD-ON)
Full Windchill UpgradesOptional
Windchill Hosting Services (ADD-ON)
Master Windchill ServerOptional
Remote File Server HostingOptional
SUPPORT HOURS
Emergency After Hours Support Hours OptionalOptionalOptional
24-Hour Full-time Support OptionalOptionalOptional

Questions about our Support packages?

You Want…

  • Improved System Health

  • Better Overall Performance

  • Increased Customer Satisfaction

  • Proactive Application Management

  • Routine Scheduled Maintenance

  • Simplified Software Deployment

  • Reliable Troubleshooting

  • Lower Costs

You Get…

  • Top-notch service level performance, and Eccellent customer service

  • Systems Integration development, management, and monitoring

  • Intuitive and fully functional, proactive system support

  • Real world application and system management experience

  • Superior support

  • Reliable results

  • Availability and accountability

  • Lower Costs

READY?
TALK TO AN EXPERT.

SPECIAL OFFERS


Ask us about the limited time offer to buy 2 Creo Design packages and get 1 free! Learn more…

UPCOMING EVENTS

Upcoming events or webinars!

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