The Costs of Empty Software Support Seats
Windchill System Administration is critical. But finding candidates…?
It’s a Jungle out there!
Filling an empty Windchill System Administration seat is no easy trick. Less than 3.1% unemployment means good help is hard to find. When you do find the right talent, filling the seat is expensive. It’s a seller’s market, so keeping the seat filled is no certainty. But not filling it is not an option. Without that seat product development support and performance is suffering. Quality is suffering. Your budget is suffering. Also, Stakeholders are suffering. Plus your customers are suffering.
And your system is becoming a Dinosaur.
We’ve referenced studies from MIT, The Society for Human Resource Management, US News, Inc. Magazine, and Glassdoor to put some numbers up. The longer a system goes unmanaged, the more it costs. Take a look:
| Column 0 | Column 1 | Column 2 | Column 3 | Column 4 | Column 5 |
|---|---|---|---|---|---|
| Cost Driver | Multiplier | Total Cost | Cost Driver | Multiplier | Total Cost |
| Industrywide Unemployment Rate | 3.1%[2] | Hard to hire & retain quality candidates | Your Company’s Unemployment Rate | 0% | No HC to manage: SLA’s drive relationship |
| Salary | 1x | $90,000[3] | Tier Two services | 1x | $90,000[4] |
| Employee Carrying Costs and Benefits | 1.25x Salary[5] | +$112,500 | Employment Carrying Costs and Benefits | — | $0 |
| Attrition Mgt. | 68.3%x Salary[6] | +$61,500 | Attrition Mgt. | — | $0 |
| Productivity Gap | 62.5%x Salary[7] | +$78,750[8] | Productivity Gap | 0% | $0 |
| Total | $342,750 | $90,000 |
That’s a lot of money!
Bottom Line: an empty WC System Administration seat is not worth the cost.
Eccellent Solutions has a 12-year track record and 99% customer retention rate managing Windchill System Administration from remote. We’re doing the right things and doing things right. Whether we run the system, or partner with your established WC team, you’ll see improved performance and reduced risk immediately.
- Don’t manage Windchill SysAdmin vacancies and empty seats that could linger for years.
- Push the problem to the Opex line and save literally hundreds of thousands of dollars.
- Get this off your to-do list! Move on to bigger and better things with confidence, knowing that…
Eccellent Solutions covers your seat!
(We’re fully U.S. based and support Teamcenter as well as CREO and multiple other CAD systems)